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call routing
asked in Users
Inbound Calls while on DialerHow do you manage receiving inbound calls while working on an outbound dialer campaign? Our problem is when an agent is ...
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Apr 2, 2024 at 7:21am
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asked in Users
Pressing Zero - InternallyDoes RC have any intention to allow users the ability to press zero internally and the call ring a pre determined / sele...
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Feb 7, 2024 at 10:42pm
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asked in Users
Help with adding home office deskphone needed only when not in the officeHi all, could use some help with figuring out the best way to do this.Right now I have two "DigitalLine Unlimited&q...
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Jul 26, 2023 at 1:56pm
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asked in Users
Add option to send to extension immediately at the end of IVRThere is currently no way in an IVR just have callers remain on the line to be directed to a queue. There is the time ou...
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Jul 20, 2023 at 4:46am
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asked in Users
Holiday CalendarHi,I don't found a response at the simple question : "is it possible to configure a holyday rules or calendar f...
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Jul 19, 2023 at 12:50am
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asked in Users
Call Routing out of Call Queue to Office DirectoryIs it possible for a call to be directed (somehow) to our firm's directory after no one in a call queue answers? The...
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Mar 29, 2023 at 11:58am
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asked in Users
Company Message does not play when calling main numberWe are a new user of Spectrum Business RingCental VOIP customer. I am trying to get the system programmed to put into us...
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Jan 7, 2023 at 7:32am
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asked in Users
System Outage MVPHi Team--Just wanted to know if we had downtime last September 10, 2022 between 6AM to 9AM CST? Looks like there were ca...
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Sep 15, 2022 at 6:55am
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asked in Users
External transfer call logsOur office has agents working from home on cell phones. The IVR is set to external transfer to the cell numbers, based o...
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Sep 14, 2022 at 12:00pm
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asked in Developers
Call Routing & DNDI answered some of my own questions. Original information is below but now I just need to know:Can I somehow set a call ...
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Aug 8, 2022 at 3:04am
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